Warranty Information

Warranty Coverage

Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.

Full details of your product warranty can also be downloaded here.

Should your Springfree Trampoline be out of warranty and require replacement parts, these can be purchased by calling our customer care team at +41 (0) 22 774 06 57 or contact us.


Warranty Registration

DOUBLE your warranty by registering your Springfree™ Trampoline!

Component

Basic Warranty

Registered Warranty

Frame

4 years

8 years

Mat

1 year

2 years

Rods

1 year

2 years

Net

1 year

2 years

Register your warranty

This limited warranty is subject to the following terms:

  • For customers whose trampoline is subjected to sea spray or who reside within 1 mile (1.6 km) or less of a salt water environment, the warranty on the steel frame shall be reduced by 25%.
  • Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:
    • Trampolines purchased from an unauthorized dealer.
    • Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
    • Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the User Guide and Trampoline & Enclosure Assembly Instructions.
    • External sources such as weather, theft, fire damage, cuts or vandalism.
    • Repairs or alterations carried out by unauthorized parties or agents.
    • Use of the trampoline other than for private household purposes. For example, for commercial or rental purposes.
    • This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.
    • This limited warranty does not cover expenses related to on-site labour, travel, assembly or disassembly or other charges associated with the repair or replacement of covered components.
  • With all warranty claims, freight charges are not covered and will be additional.

Warranty Claim

If you believe you have a manufacturing fault or a product defect with your Springfree Trampoline and need to make a warranty claim, please complete the claim form from the link below.

Should you have any question about making a claim, please reach out to our customer care team at +41 (0) 22 774 06 57 or contact us.

Make a claim