General Business Terms
General Business Terms
These Terms and Conditions apply to any products or services purchased from American Sequoia Sàrl (d/b/a Springfree Switzerland) on the website, www.springfree.ch.
Our offers are non-binding. Images, dimensions, and weights are part of the offer and are given for information only. Springfree trampolines are safe trampolines for private (family) use only. Springfree Trampoline does not endorse collective use.
By placing an order, you accept these terms and conditions in their entirety.
The receipt of the order is confirmed to you by an automatically generated email and sent to the address provided by you. The confirmation email of a placed order does not constitute a guarantee of availability or delivery. It only tells the customer that Springfree Switzerland has received your order.
Springfree Switzerland reserves the right to verify the order, prices, availability, and payment.
In case of a product ordered that is out of stock or there is an error, we will contact you to remedy the situation. We will inform you of the expected delay and will propose alternative products. If, however, you are not satisfied, you may cancel your order, and we will refund you in full within 10 business days of receipt notice of cancellation.
All our prices are indicated in Swiss Francs CHF, with VAT included.
Estimated shipping times are indicated with the product descriptions but are not guaranteed. We make every effort to respect estimated delivery times.
Springfree Switzerland’s delivery area includes the entire territory of Switzerland and the Principality of Liechtenstein.
Participation is required on your part.
Delivery charges are as follows:
- Trampoline: CHF 99
- Single accessory: CHF 12
- Accessory pack: CHF 36
In case of delivery in a pedestrian zone, additional fees will apply.
Assembly is not included with delivery unless indicated or planned in advance. Delivery with assembly is available in select postal codes and will show as a delivery option in your shopping cart.
Deliveries are made by Springfree Switzerland or a shipping company. We do not ship to PO Boxes. The shipping company will propose you a date and time slot for your trampoline delivery.
There is also an option that can be selected online to pick up the goods at our showroom in Etoy (VD) or Arni (AG). We will contact you to let you know when the merchandise is available.
Our terms are full payment before pickup or delivery of goods. All products and services are payable either by:
- Cash (store pick up)
- Bank Transfer in advance
- Post EFinance, Postfinance Card
- Credit card: Mastercard; Visa; Diners Club
- PayPal: Mastercard; Visa; Diners Club; American Express
Goods are covered by the manufacturer’s warranty, the terms of which are indicated on our Warranty Information page.
Springfree Trampoline warrants its products to be free from defects in materials and workmanship under normal conditions of private use and service which do not include general wear and tear, burns, cuts, or snags.
This warranty is valid only for recreational use in the private home and does not cover trampolines in a commercial environment due to the different nature of use (e.g. schools, organizations, hotels, parks, etc.).
Springfree Trampoline is also not responsible for any costs, damage, or repairs resulting from weather, theft, fire damage, vandalism, or repairs/alterations carried out by unauthorized parties or agents. The warranty does not cover expenses for labor, travel, or shipping of parts replaced under warranty.
Warranty coverage information in English language is also included with trampoline and accessory installation manuals.
Buyers opting to assemble products themselves are responsible for proper installation according to guidelines provided by the manufacturer. Usage guidelines must be followed and regular maintenance checks performed. American Sequoia Sàrl cannot be held responsible for injuries or damage resulting from customers’ installations or their general use of Springfree products.
If you change your mind for any reason after placing your order, you can cancel your order if the goods have not been shipped yet. To cancel an order, you need to contact us by phone. Emails do not constitute a notice of cancellation. For items that have been shipped, please refer to the right of return policy.
Right of return
Goods can be returned within 10 days from the date of delivery in their original unopened packaging in perfect condition, and will be reimbursed in full (excluding any associated shipping fees that may have been charged for delivery of the goods to the customer). Return shipping fees are the responsibility of the buyer.
All personal data will be kept confidential and will not be disclosed to third parties except for information required to deliver your order. All data will be recorded and used only by American Sequoia Sàrl.